For clients that have a Consumer Loan Contract with us which is covered by the Credit Contracts and Consumer Finance Act 2003. This hardship provision is not available for those that signed a Commercial Loan Contract.
If you suffer, or anticipate that you will suffer, an unforeseen hardship you can make an application in writing to us. Please send your application to:
Attention: Simeon Price, the Managing Director
PO Box 1448
07 981 1233
You can ask us to consider a change to your credit contract to:
(a) extend the term of the contract and reduce the amount of each payment due under the contract accordingly;
(b) postpone, during a specified period, the dates on which payments are due under the contract; or
(c) extend the term of the contract and postpone, during a specified period, the dates on which payments are due under the contract.
If you make an application for hardship assistance, we will:
Acknowledge your application within five working days.
Request any further information that we need from you within 10 working days after receiving the application.
Consider your application within 20 working days of our receipt of the application or 10 working days after we receive the further information we’ve requested from you.
You must make your Hardship request as soon as possible to give us the best opportunity to assist you.